Client Services
CAI views the relationship with our clients as a true business relationship.
We feel that an integral part of deploying RPNavigator is to assist
with the integration of the solutions within your current operations
and operational workflows. The main objective of our Client Services
team is to ensure the needs of our clients are met and that the
implementation and ongoing use of RPNavigator is accelerated and
optimized.
During the initial implementation phase, our Client Services and IM Services
teams will work with you to thoroughly understand your claims
systems environment, how data is updated and maintained and what
unique business rules are applied. This information is then analyzed
and a detailed claims data requirement document is developed. A very detailed understanding of your environment is
essential to ensure we provide the most accurate actionable information.
When the claims data is compiled and CAI is converting the data and preparing
it for RPNavigator, the Client Services and Data Analytical teams
work with you to define and develop any additional clients-specific
analyses and studies. Our team brings our best practice experiences
to the table to assist you with developing and implementing the
right solution to meet
your specific business objectives.
Prior to
the completion of the data analysis and RPNavigator go live date,
CAI will conduct two days of on-site training targeted at different
user levels. The training will cover a high-level overview of CRGs,
member assignments to risk groups, access and navigation within the
RPNavigator portal, and the capability to view and drill down into
the various analyses.
Following
the completion of the data analysis and training, the Client
Services team will be available to provide consultative services
using the information obtained through RPNavigator and will make
recommendations in light of your operational initiatives,
translating data into
actionable tasks. | 
