Bright Horizons
Care Advantage®

Solutions for your entire family.

To help you better manage your many work, family, and personal responsibilities, explore your benefits here and start making your life easier.

Call Us

877-BH-Cares (877-242-2737)

Staffed 24/7 for immediate support

Bright Horizons
Care Advantage®

Solutions for your entire family.

To help you better manage your many work, family, and personal responsibilities, explore your benefits here and start making your life easier.

Call Us

877-BH-Cares (877-242-2737)

Staffed 24/7 for immediate support

EMERGENCY BACK-UP CHILD & ADULT/ELDER CARE

The Back-Up Care Advantage Program is your safety net, subsidized by Emory, and is designed to provide temporary caregiving services so that you can meet work and classroom-related responsibilities when unexpected breakdowns in routine care arrangements occur. We will arrange temporary care for you, quickly and conveniently, at a high-quality child care center or find a fully screened and credentialed caregiver to come to you, where and when you need one.

Consecutive Day Limit
Use is restricted to emergencies when care is not available and is limited to no more than 3 consecutive uses. Should there be a need for additional emergency back-up care beyond 3 consecutive uses, documentation of need may be requested. Examples of documentation of need include a note from a physician stating that a child was ill and could not attend school/child care or documentation of why care provider is unavailable.

It is important for you to understand when it is and is not appropriate to access emergency back-up care and to be familiar with other support available through Emory to help you manage anticipated back-up care needs. The examples below illustrate the difference between anticipated and emergency breakdowns in care.

Anticipated Breakdowns in Routine Care Arrangements Emergency Breakdowns in Routine Care Arrangements
School holidays
Care recipient is sick and cannot attend school/day care
Sitter or caregiver on vacation
Significant other/friend suddenly unable to care for loved one
Seasonal breaks from school (Spring, Fall, Winter, Summer)
School/center closures due to inclement weather or unexpected crisis
Teacher work days
Regular care provider calls in sick
Work-related overnight travel and you need to secure care
You are in need of care personally and have no one to help you
Conference overnight travel and you need to secure care  
The university recognizes that this list does not cover all anticipated/emergency breakdowns in care. Please contact the Emory WorkLife Resource Center at (404) 727-8000 should questions arise about what resources to use to assist you with your care planning needs.

The Back-Up Care Advantage Program offers a quick, affordable, and dependable solution for those urgent, high-stress situations when you need temporary care and don’t have time to arrange it yourself.

How to Use Back-Up Care

Step 1. Register by clicking the button (you will need your employer’s Bright Horizons® username and password).
Step 2. Request care online or call 877-BH-Cares (877-242-2737) to speak with a live consultant 24/7/365.

Register today before you have an urgent need tomorrow!

Additional Family Support

As a first step when looking for support for child and adult caregiving, be sure to visit The Emory WorkLife Resource Center (EWLRC) and/or schedule a consultation with a work-life specialist.  The EWLRC offers tremendous benefits and discounts to help faculty, staff, and graduate students manage caregiving responsibilities.

In addition to the EWLRC, the Bright Horizons Care Advantage Program connects you with additional resources for help locating ongoing care and support for your entire family. Learn more about these resources and discounts available through Care Advantage by clicking on the links below.

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Center-Based Child Care

Get an advantage in your search for child care. Jump ahead on the waiting list at select highly desirable Bright Horizons child care centers nationwide with preferred enrollment access. 

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Babysitters, Nannies & Housekeepers

Need help for date night, weekends, or after school? Your benefits include free access to Sittercity’s comprehensive database of sitters, nannies and housekeepers — the largest database of its kind.  Find the help you need by searching listings or posting a job yourself.  Free background checks and targeted search functions ensure you find the best match for your family.

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Pet Care

Finding a trustworthy pet sitter can be a challenge. That’s why your employer provides an easy solution: free access to Sittercity. The most comprehensive online network of pet sitters, Sittercity lets you search at your convenience for dog walkers, groomers, trainers, and more, whether for drop-in visits or extended stays. Search listings or post online to find experienced pet caregivers in your area with the skills you need.

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Family Matters Resource Room

Get valuable information and resources on a variety of important topics including parenting, education, caring for adult and elder relatives, and effectively integrating your family, personal life, and career. While you’re there, check out upcoming Family Matters webinars. These live, expert-led events cover a variety of family topics — from parenting to work/life integration and more.